Information and communications technology service managers

Information and communications technology service managers plan, direct, and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems.

Job Responsibilities

• Consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs
• Formulating and directing information and communication technology (ICT) strategies, policies and plans
• Directing the selection and installation of ICT resources and the provision of user training
• Directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines
• Overseeing the security of ICT systems
• Assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer- related workers
• Evaluating the organization's technology use and needs and recommending improvements, such as hardware and software upgrades
• Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
• Establishing and directing operational and administrative procedures
• Overseeing the selection, training and performance of staff
• Representing the enterprise or organization at ICT related conventions, seminars and conferences

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