Hotel receptionists

Hotel receptionists register guests, assign rooms, issue keys, provide information concerning the hotel services, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.

Job Responsibilities

• Maintaining an inventory of rooms available for occupancy, reservations and room assignments
• Registering arriving guests, assigning rooms, verifying customers’ credit and issuing room keys
• Providing information regarding hotel services and services available in the community
• Providing information about availability of accommodation and making room reservations
• Responding to guests’ requests for housekeeping and maintenance services as well as to complaints
• Contacting housekeeping or maintenance services when guests report problems
• Compiling and checking guest accounts for charges using computerized or manual systems
• Receiving and forwarding messages in person or using telephones or telephone switchboard
• Reviewing statements of charges to departing guests and receiving payment

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